Privacy Policy
PrintBolt is committed to protecting your privacy. We believe your customer documents belong solely to you — which is why customer files are processed ephemerally and automatically purged within 5 minutes.
5-Minute Ephemeral Storage
Customer uploaded documents are held strictly in transit and permanently deleted within 5 minutes of print completion.
100% Virus-Free Sandboxing
Uploads are spooled in a secure isolated environment on the shop PC, preventing pendrive malware or malicious scripts.
Zero Payment Data Stored
All payments are handled by Razorpay (PCI-DSS Level 1). We never access, store, or log card numbers or UPI PINs.
Isolated Shop Ledger
Shopkeeper sales records and audit history are secured with Supabase Row-Level Security — completely inaccessible to others.
1Overview & Scope
This Privacy Policy explains how PrintBolt Technologies ("PrintBolt", "we", "our", or "the platform"), operating via printbolt.store, handles information collected through our website, cloud synchronization APIs, and Windows desktop agent software.
PrintBolt is a business-to-business (B2B) digital printing enablement platform designed for commercial photocopy, print, and cyber-café shop owners ("Shopkeepers"). Print shop patrons ("Customers") interact with the platform by scanning shop-counter QR codes to submit print files without needing pen drives or third-party messaging apps.
2Information We Collect
A. Information Collected from Shopkeepers
- Account Credentials: Email address and authentication tokens via Supabase Auth.
- Shop Configuration: Shop name, counter location, printer models, rate configurations (Black & White vs. Colour per-page pricing, duplex discounts).
- Printing Audit Ledger: Metadata of print jobs processed (order timestamp, page counts, selected print mode, total price, and fulfillment status).
B. Information Collected from Customers (End-Users)
- Uploaded Documents: Files submitted for physical printing (PDF, DOCX, JPG, PNG). These are treated as strictly confidential and ephemeral.
- Print Specifications: Copies requested, color format, duplex preferences, and paper orientation.
- Payment Metadata: Razorpay order ID, payment status, and timestamp. We never view or store bank accounts or card numbers.
C. Technical & Telemetry Information
- IP address, browser user-agent, operating system version, and anonymous performance telemetry collected via Cloudflare and Supabase to maintain server security, mitigate DDoS attacks, and diagnose network issues.
3The 5-Minute Ephemeral Storage Guarantee
We believe that customers have a fundamental right to document privacy. PrintBolt operates on a strict 5-minute ephemeral processing policy:
- Customer files are transmitted encrypted to the shop counter PC spooler solely to execute physical printing.
- Once printing is completed, the file is queued for automated disposal and permanently purged from memory and storage within 5 minutes.
- PrintBolt does not read, scrape, index, or harvest user content for AI training, advertising, or data brokerage.
4How We Use Your Data
We use the data collected strictly for the following operational purposes:
- Executing real-time counter print jobs
- Processing instant UPI and card payments
- Maintaining shopkeeper business audit records
- Delivering desktop agent auto-updates
5Payment Information & Razorpay Compliance
PrintBolt integrates with Razorpay, India's leading PCI-DSS Level 1 certified payment gateway, to facilitate direct UPI, debit/credit card, and netbanking payments.
Important Payment Protection Disclosures:
- PrintBolt never accesses, stores, or handles customer payment instruments, card numbers, expiry dates, CVVs, or UPI MPINs.
- Payment transactions occur through Razorpay's encrypted checkout modal. All data transfers comply with RBI guidelines and tokenization mandates.
- Our systems only store cryptographic order verification tokens to confirm that a print order has been paid before printing is spooled.
6Third-Party Infrastructure Partners
PrintBolt works with trusted industry partners to deliver reliable, high-availability services:
7Security Standards & Virus-Free Sandboxing
Traditional print shops face severe cyber risks from infected USB pendrives. PrintBolt eliminates this risk by isolating print data:
- Air-Gapped Transmission: Customer documents never execute code or scripts on the host PC. They are rendered directly into visual print streams via PdfiumViewer.
- Encryption in Flight: All web submissions and desktop sync actions are strictly enforced over HTTPS (TLS 1.3).
- Database Isolation: Multi-tenant isolation guarantees that one shopkeeper cannot view, modify, or intercept another shop's customer queue or financial records.
8Your Rights & Data Deletion
In accordance with the Digital Personal Data Protection (DPDP) Act and Indian IT Act, 2000:
- Right to Erase: Shopkeepers may request account termination and permanent deletion of their business records at any time.
- Right to Correction: Shopkeepers can update rate structures, printer mappings, and shop details via the desktop agent or web console.
- Customer Data Notice: Customers do not need an account to use PrintBolt; their files are automatically deleted upon job fulfillment without residual retention.
9Contact & Grievance Redressal
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our data grievance officer:
Looking for our Terms of Service?
Read our terms governing shopkeeper licensing, pricing rules, and counter fulfillment.